BDC Support

• Job ID: T3492023
• BDC CALL CENTER
• US-TX-DALLAS
• 1111 W. MOCKINGBIRD LN STE 1500 DALLAS, TX 75247

Job description

Who we are?

Tricolor Holdings is an integrated retail and financial services company providing vehicle sales and financing to the Hispanic community in Texas, California, New Mexico, Arizona and Nevada. The Company is focused on providing the best customer experience across our retail and financing operations through mission-driven fulfillment of our desire to improve the lives of our customers and our employees.

The Role

The BDC Support in Tricolor Holdings will be responsible for connecting with others in a personal way to promote the Tricolor Auto, Ganas Auto, and Ganas Ya brand, in both physical and virtual communities.

Our Offer

• Pay $18.00 Hourly
• Take Care of Yourself – We offer different health, visual and dental insurance options, you can select a plan that best suits your lifestyle and your family needs. Plus, you will be eligible after only 30 days of employment!
• We Care for You – Tricolor pays for employees’ life insurance policy, that also covers accidents.
• Keep Learning – Learn @ Tricolor provides learning opportunities for employees that will enhance professional and personal development skills, offering monthly classes on a variety of topics that employees can attend voluntarily, at the office or virtually.  
• Keep Growing – Tricolor is committed to considering employees for new career opportunities and professional advancement, we take pride on having a culture of promotion.
• Plan for the Future – You are eligible for our 401K plan, and we will match 100% of what you contribute up to 4%.
• Child Care – With KinderCare you can choose from more than 1,400 centers nationwide and get 10% off tuition with your employee benefit.
• Employee Discount Program – As a Tricolor family member you will have access to discounts on Travel, Cars, Hotel, Groceries, Electronics, Theme Parks and even a special down payment price to buy a car with Tricolor Auto!

What will you be doing at Tricolor?

• Will be responsible for contacting, registering, and following up on potential clients by telephone or via digital channels. while providing good customer service.        
• Promote the product and offer the benefits.
• Track leads in the system and make appointments for them.
• Manage a portfolio of clients and make and receive calls from potential clients.
• Recover the customer portfolio, who have visited the lots and for some reason did not buy, identify the reason and offer any possible option or solution to reschedule an appointment.
• Maintain contact with prospects through the corresponding channel, either through calls or messages.
• Maintain a minimum in the goals of calls, appointments, shows, and sales required by your department.
• Represent the brand and correctly inform about our product.
• Address customer needs and requests as soon as possible on the platforms correctly.
• Provide timely support to current and potential customers in the different communication channels.
• Report daily appointments, report calls per hour, and send by email to the direct supervisor.

This is the right opportunity for you, if you have…

• A bilingual person that feels comfortable interacting with our customers in Spanish and English.
• With previous experience in a high-volume call center
• Someone that enjoys meeting new people every day and that feels passionate about helping our customers.

Apply today and join Tricolor on our expansion adventure! If this is the right job for you, our Recruiting Team will be contacting you for a first phone interview during the next days. Then, you will meet with the hiring manager to discuss the role and meet the team and the office! Lastly, you will complete a pre-employment background check and drug test. And we will be ready to get you onboard!

We are looking forward to receiving your application!